Our AI Concierge Wayfinder solutions have been successfully deployed across major airports and transportation hubs throughout North America, helping operators modernize the passenger experience while unlocking new opportunities for operational support, accessibility, and revenue generation.
The solution is designed to provide passengers with intuitive assistance while helping modernize guest engagement across terminals.
The hyper-realistic life-size avatar assists passengers with:
- Finding gates and navigating terminals more efficiently.
- Discovering dining and grab-and-go options prior to boarding.
- Locating retail, lounges, and premium services.
- Identifying relaxation areas and amenities.
- Accessing multilingual support.
- Receiving contextual recommendations based on location and dwell times.
- Accessibility-first design including: WCAG-compliant maps, closed captioning, high-contrast interfaces, wheelchair-accessible interaction height, and PRM support integration.
LaGuardia Terminal B became the first airport globally to deploy interactive AI Concierge Wayfinding, setting a new benchmark for airport innovation and passenger engagement.
“We’ve been really impressed with our new AI hologram experience at Terminal B, HOLOMEDIA AI delivered something that people immediately connect with. Their team has been easy to work with, responsive when it mattered most, and proactive throughout. The moment the AI Wayfinder went live, you could see passengers gravitate to it.”
— Adam Tijerina, Senior Director of Commercial and Guest Experience